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BraeBurn Country Club

Employee Relations Manager

Houston, Texas•Full-time
$60,000 - $80,000 annually
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About the Job
Employee Relations Manager:
Established in 1931, BraeBurn Country Club enjoys a strong reputation as one of Houston’s most historic private clubs. Steeped in rich tradition, we celebrate our storied golf heritage, our family focus, and the uniquely warm and friendly environment that Members, Employees, and guests alike have known us for. 
We are seeking our first Employee Relations Manager to further our focus on recruiting, onboarding, retaining and supporting our talented staff.

Position Summary:
The Employee Relations Manager is responsible for fostering an exceptional workplace culture by leading all employee relations, recruitment, onboarding, compliance, performance support, training, benefits administration, and personnel record management for the Club. This individual serves as a trusted resource for employees and department leaders while ensuring the Club maintains compliance with all applicable federal, state, and local employment laws.

The Employee Relations Manager champions the Club's mission, vision, and values by creating an environment where employees feel respected, supported, engaged, and empowered to deliver exceptional member experiences.

The selected candidate will work closely with the General Manager and fellow Department Heads to establish BraeBurn’s first Employee Relations program.  

Essential Responsibilities:
Employee Relations:
  • Serve as the primary resource for employee relations matters.
  • Foster a positive, respectful, and inclusive workplace culture.
  • Counsel managers on employee performance, coaching, documentation, and corrective action.
  • Conduct workplace investigations professionally and confidentially.
  • Facilitate conflict resolution and recommend appropriate solutions.
  • Maintain confidentiality regarding all personnel matters.
  • Maintains working knowledge of the Club policies and guidelines as outlined in the BBCC Handbook
  • Coordinates with Social Media Manager to maintain a presence within relevant platforms that showcase Club strengths that are attractive to current and future employees 
Recruitment & Staffing:
  • Coordinate recruitment for all Club positions.
  • Develop job postings and manage applicant tracking.
  • Conduct initial interviews and coordinate hiring with department managers.
  • Complete background checks, employment verification, and pre-employment requirements.
  • Manage new hire paperwork and onboarding.
Onboarding & Orientation:
  • Lead new employee orientation.
  • Ensure completion of required employment documentation.
  • Introduce employees to Club culture, service standards, and policies.
  • Coordinate onboarding with department leaders.
Training & Development:
  • Coordinate required compliance training.
  • Support leadership development initiatives.
  • Maintain training records.
  • Assist departments with employee development programs.
  • Promote internal advancement opportunities.
Performance Management:
  • Oversee annual performance review process.
  • Assist managers in establishing performance expectations.
  • Provide coaching on performance improvement plans.
  • Track review completion and documentation.
Compensation & Benefits:
  • Administer employee benefit programs.
  • Coordinate annual open enrollment.
  • Assist employees with benefit questions.
  • Maintain benefit eligibility records.
  • Support compensation administration and market benchmarking.
Compliance:
  • Ensure compliance with:
    • Federal employment laws.
    • Texas labor laws.
    • EEOC requirements.
    • FLSA.
    • FMLA.
    • ADA.
    • I-9 requirements.
    • Workers' Compensation reporting.
  • Maintain required employment records.
  • Assist with unemployment claims.
  • Coordinate workers' compensation documentation.
Employee Engagement:
  • Develop employee recognition programs.
  • Coordinate employee appreciation events.
  • Conduct employee surveys.
  • Monitor employee morale and recommend improvements.
  • Promote employee wellness initiatives.
  • Help strengthen employee retention.
Policy Administration:
  • Maintain the Employee Handbook.
  • Recommend policy updates.
  • Ensure consistent policy application.
  • Communicate policy changes to staff.
Payroll Support:
  • Administer the Club’s payroll.
  • Coordinate employment status changes.
  • Verify personnel actions affecting payroll.
  • Maintain employee records related to compensation and benefits.
  • Assist with payroll audits as needed.
Risk Management:
  • Maintain confidential personnel files.
  • Reduce employment-related risk through consistent documentation.
  • Assist legal counsel when employment documentation is requested.
  • Monitor required certifications and licenses.

Qualifications:
  • Must speak fluent English and Spanish.
  • Bachelor's degree in Human Resources, Business Administration, or related field preferred.
  • Minimum five years of Human Resources experience.
  • Hospitality, hotel, restaurant, resort, or private club experience preferred.
  • Knowledge of Texas employment law.
  • Strong interpersonal and conflict resolution skills.
  • Excellent written and verbal communication skills.
  • High level of professionalism and discretion.
  • Proficiency in Microsoft Office systems.
  • SHRM-CP, SHRM-SCP, PHR, or SPHR certification or in the pursuit of, is preferred.

Core Competencies:
  • Integrity.
  • Confidentiality.
  • Emotional intelligence.
  • Communication.
  • Conflict resolution.
  • Coaching.
  • Organization.
  • Attention to detail.
  • Leadership.
  • Customer service mindset.
  • Sound judgment.
  • Team collaboration.

Success Measures:
The Employee Relations Manager will be evaluated on:
  • Employee retention.
  • Time-to-fill open positions.
  • Employee satisfaction and engagement.
  • Training completion rates.
  • Compliance with employment regulations.
  • Timeliness and accuracy of personnel documentation.
  • Benefits administration accuracy.
  • Payroll administration accuracy.
  • Manager satisfaction with HR support.
  • Reduction in employee relations issues.
  • Successful completion of performance review process.

Physical Requirements:
  • Ability to walk throughout Club facilities.
  • Ability to occasionally lift up to 25 pounds.
  • Ability to sit and work at a computer for extended periods.
  • Ability to attend evening or weekend Club events when necessary.

Leadership Expectations:
The Employee Relations Manager is expected to:
  • Lead with integrity and professionalism.
  • Be approachable, trustworthy, and impartial.
  • Protect the confidentiality of all employees.
  • Support managers while advocating for fair and consistent treatment of staff.
  • Model the service culture expected throughout the Club.
  • Build strong relationships across every department.
  • Continuously seek opportunities to improve the employee experience.
  • Take on additional tasks as needed to advance the Club.

Benefits:
  • Health Insurance / Dental Insurance / Vision Insurance.
  • Life Insurance.
  • Paid time off.
  • 401K plus match.
  • Tues-Fri in office, Sat/Sun or Mon work from home option.
  • Clothing allowance.
  • Professional development allowance.

This position plays a vital role in ensuring the Club remains an employer of choice by cultivating a workplace where talented people are proud to work, grow, and build long-term careers while delivering exceptional service to our members and guests.

The Employee Relations Manager helps create a workplace where employees feel valued, respected, and inspired, recognizing that exceptional employee experiences lead to exceptional member experiences.

Reports To: General Manager
 
Qualified Applicants may apply to jstrahl@braeburncc.com
 
BraeBurn Country Club | 713-774-2586 | www.braeburncc.com
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